Privacy policy

Last updated: July 22, 2026

This Privacy Policy describes how Orbistores, operated by Vireo Tech Solutions LLC (“Orbistores,” “we,” “us,” or “our”), collects, uses, processes, and discloses your personal information when you visit, use, make a purchase from, or otherwise communicate with us through orbistores.com and any related services, features, content, tools, products, and customer-support channels, collectively referred to as the “Services.”

Orbistores is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use, process, and disclose personal information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to a specific person.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Your full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Country, state, province, city, and postal or ZIP code.

Payment and Financial Information

This may include:

• Payment-card information;
• Billing information;
• Payment method;
• Transaction details;
• Payment confirmation;
• Refund information;
• Other payment-related information.

Payment information may be processed by Shopify, payment processors, banks, or other payment-service providers used to complete your transaction.

Account Information

If customer accounts are available, we may collect:

• Username;
• Password or login credentials;
• Security questions;
• Account preferences;
• Saved addresses;
• Communication preferences;
• Authentication and security information.

Order and Transaction Information

This may include:

• Products you view;
• Products added to your shopping cart;
• Products added to a wishlist;
• Products you purchase;
• Order history;
• Shipping and delivery information;
• Returns, refunds, exchanges, and cancellations;
• Discount or promotional-code usage.

Communications With Us

We may collect information you provide when you:

• Contact customer service;
• Submit a return or refund request;
• Send us an email;
• Respond to a survey;
• Submit a product review;
• Participate in a promotion;
• Otherwise communicate with us.

Device and Technical Information

This may include:

• Internet Protocol address;
• Device type;
• Browser type;
• Operating system;
• Network connection information;
• Cookie identifiers;
• Device identifiers;
• Other unique online identifiers.

Website and Usage Information

This may include information about:

• How you access the Services;
• Pages and products you view;
• Links you click;
• The date and time of your visit;
• How you navigate the website;
• Products you search for;
• Items you add to or remove from your shopping cart;
• Your interactions with advertisements, emails, and website features.

Marketing and Preference Information

This may include:

• Your marketing preferences;
• Email or text-message subscription status;
• Products or categories that may interest you;
• Your interactions with promotional communications;
• Information used to personalize advertisements or product recommendations.

Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

We collect information directly from you when you:

• Place an order;
• Create or use a customer account;
• Subscribe to marketing communications;
• Contact customer service;
• Submit a product review;
• Request a return or refund;
• Otherwise provide information to us.

Automatically Through the Services

We may automatically collect information from your device when you visit or use the Services through cookies, pixels, tags, log files, software development kits, and similar technologies.

From Service Providers

We may receive information from service providers that support our business, including:

• Shopify;
• Payment processors;
• Shipping and fulfillment providers;
• Analytics providers;
• Advertising and marketing providers;
• Fraud-prevention providers;
• Customer-service providers;
• Cloud-storage and website-hosting providers.

From Business Partners and Other Third Parties

We may also receive information from advertising partners, social-media platforms, referral partners, affiliates, or other third parties, subject to their own privacy policies and applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes.

Providing and Managing the Services

We may use your personal information to:

• Process and fulfill your orders;
• Process payments;
• Arrange shipping and delivery;
• Send order and delivery notifications;
• Manage customer accounts;
• Process returns, refunds, exchanges, and cancellations;
• Respond to customer-service requests;
• Remember your preferences;
• Allow you to submit product reviews;
• Provide customer support;
• Maintain, personalize, and improve the Services;
• Recommend products that may interest you.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails;
• Send marketing text messages when you have provided any required consent;
• Send promotional communications by mail;
• Display personalized advertisements;
• Measure advertising performance;
• Recommend products based on browsing or purchase activity;
• Understand how customers interact with marketing campaigns.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those emails.

Opting out of promotional communications will not prevent us from sending non-promotional communications concerning your account, orders, transactions, customer-service requests, security notices, or legal notices.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts;
• Maintain a secure shopping and payment experience;
• Detect, investigate, and prevent fraud;
• Identify illegal, malicious, deceptive, or unsafe activity;
• Protect customers, our business, systems, and Services;
• Enforce our policies and agreements.

You are responsible for keeping your account credentials confidential. You should not share your username, password, verification code, or other account-access information with another person.

Communicating With You

We may use your information to:

• Respond to questions;
• Provide customer support;
• Send order-related communications;
• Inform you about changes to the Services or our policies;
• Maintain our customer relationship with you.

Legal and Regulatory Purposes

We may use personal information to:

• Comply with applicable laws and regulations;
• Respond to valid legal requests;
• Respond to requests from courts, regulators, law-enforcement agencies, or government authorities;
• Investigate or participate in legal proceedings;
• Enforce our Terms of Service and other policies;
• Protect our rights and the rights of customers and other individuals.

Cookies and Similar Technologies

We, Shopify, and certain service providers may use cookies and similar technologies to operate, secure, analyze, and improve the Services.

Cookies and similar technologies may be used to:

• Keep the website functioning;
• Remember your shopping cart;
• Save account, language, and website preferences;
• Process checkout;
• Protect against fraud;
• Understand website usage;
• Measure advertising performance;
• Personalize content, advertisements, and product recommendations.

Some cookies are necessary for the Services to function properly. Other cookies, including analytics or advertising cookies, may be subject to your consent depending on where you live.

You may be able to manage your cookie preferences through the cookie banner displayed on our website or through your browser settings. Blocking certain cookies may affect the availability or functionality of parts of the Services.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as permitted or required by applicable law.

Shopify and Service Providers

We may disclose information to Shopify and vendors that perform services on our behalf, including:

• Website hosting;
• Ecommerce platform services;
• Information-technology management;
• Payment processing;
• Order fulfillment;
• Shipping and delivery;
• Customer support;
• Cloud storage;
• Data analytics;
• Marketing and advertising;
• Fraud detection and prevention.

These providers may process information to perform services for us or as otherwise described in their own privacy notices.

Business and Marketing Partners

We may disclose certain information to business and marketing partners that assist us with:

• Advertising;
• Analytics;
• Campaign measurement;
• Personalized marketing;
• Product recommendations.

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

Where available, you may exercise these rights through the privacy-choice tools displayed on our website or by contacting us at jiyfopfdz@outlook.com.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request a service that requires disclosure, or otherwise provide consent.

For example, we may disclose information to:

• Shipping carriers to deliver your order;
• Payment providers to process your payment;
• Social-media services when you use social login or sharing features;
• Other third parties at your request.

Affiliates and Corporate Group

We may disclose information to affiliates, subsidiaries, parent companies, or other entities within our corporate group where necessary to operate and manage our business.

Business Transactions

We may disclose or transfer personal information in connection with:

• A merger;
• Acquisition;
• Financing;
• Reorganization;
• Sale of assets;
• Bankruptcy;
• Other corporate or business transactions.

Legal Obligations and Protection of Rights

We may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to subpoenas, court orders, search warrants, or government requests;
• Enforce our agreements and policies;
• Investigate suspected fraud or illegal activity;
• Protect our rights, customers, property, Services, or public safety.

Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information concerning your access to and use of the Services to provide, secure, personalize, and improve the Shopify platform and related services.

Information submitted through the Services may be transmitted to and shared with Shopify and service providers located in countries other than the country in which you reside.

We may use Shopify features that use information from your interactions with Orbistores, other merchants, and Shopify to protect, support, analyze, personalize, and improve the shopping experience.

In circumstances where Shopify independently determines how and why certain information is processed, Shopify may be responsible for responding to requests concerning that processing.

Customers may learn more about Shopify’s privacy practices by reviewing the Shopify Consumer Privacy Policy or by using the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites, applications, or platforms operated by third parties.

When you follow a third-party link, the privacy policies, security practices, and terms of that third party will apply.

We do not control and are not responsible for:

• The privacy practices of third-party websites;
• The security of third-party platforms;
• The accuracy or reliability of third-party content;
• How third parties collect, use, or disclose information.

Information you submit in public or semi-public areas, including social-media platforms and public product reviews, may be visible to other users and may be used by third parties.

The inclusion of a third-party link does not necessarily mean that Orbistores or Vireo Tech Solutions LLC endorses the third party or its products, services, content, owners, or operators.

Children’s Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the request and delete the information where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.

Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, network, storage system, or security measure is completely secure. We cannot guarantee absolute or perfect security.

Information transmitted through unsecured communication channels may be intercepted or accessed by unauthorized parties. Please do not send passwords, complete payment-card information, or other highly sensitive information through unsecured email or messaging channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors including:

• Whether the information is required to provide the Services;
• Whether you maintain an account with us;
• Whether the information is needed to complete a transaction;
• Tax, accounting, and recordkeeping requirements;
• Fraud-prevention and security needs;
• Legal or regulatory obligations;
• Dispute resolution;
• Enforcement of agreements and policies.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information.

These rights are not absolute and may apply only in certain circumstances. We may deny or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to or information about the personal information we collect, use, disclose, or maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format and, in some circumstances, request that it be transferred to another organization.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of:

• The sale of personal information;
• The sharing of personal information for cross-context behavioral advertising;
• The processing of personal information for targeted advertising.

Where available, you may exercise these rights through the privacy-choice tools displayed on our website or by contacting us at jiyfopfdz@outlook.com.

If you visit the Services using a browser or device with a legally recognized Global Privacy Control signal enabled, we may treat the signal as an opt-out request for that browser or device where required by applicable law.

Other than legally recognized opt-out signals, we may not respond to general “Do Not Track” signals sent by a browser or device.

Marketing Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option included in our marketing emails.

Even after opting out of promotional communications, we may continue to send transactional or service-related communications concerning:

• Orders;
• Payments;
• Shipping;
• Returns;
• Refunds;
• Customer accounts;
• Security notices;
• Customer-support requests;
• Legal notices.

Exercising Your Privacy Rights

You may submit a privacy request through the privacy tools available on the Services or by contacting us at jiyfopfdz@outlook.com.

We may need to verify your identity before processing a request. Verification information will only be used as reasonably necessary to verify and respond to the request.

You may be permitted to appoint an authorized agent to submit a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act for you. We may also ask you to verify your identity directly.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Complaints and Appeals

If you have concerns or complaints about how we process personal information, please contact us at jiyfopfdz@outlook.com.

Depending on where you live, you may have the right to appeal a decision concerning your privacy request.

You may also have the right to submit a complaint to your local privacy or data-protection authority.

International Transfers

Your personal information may be transferred, stored, or processed in a country other than the country in which you live.

Those countries may have privacy and data-protection laws that differ from the laws of your country.

Where required, transfers of personal information outside the European Economic Area, United Kingdom, or another protected jurisdiction may be supported by legally recognized transfer mechanisms, including approved standard contractual clauses, adequacy decisions, or other appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our privacy practices;
• The Services;
• Technology;
• Business operations;
• Legal or regulatory requirements;
• Other operational reasons.

When we update this Privacy Policy, we will publish the revised version through the Services and update the “Last updated” date.

We will provide additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Store name: Orbistores
Legal business name: Vireo Tech Solutions LLC
Website: orbistores.com
Customer service and privacy email: jiyfopfdz@outlook.com