Shipping policy

Last updated: July 22, 2026

Overview

Thank you for shopping at Orbistores.

This Shipping Policy explains how orders placed through orbistores.com are processed, shipped, tracked, and delivered.

Orbistores is operated by Vireo Tech Solutions LLC.

By placing an order with Orbistores, you agree to this Shipping Policy, our Terms of Service, Return and Refund Policy, Privacy Policy, and other applicable store policies available on our website.

Shipping Destinations

We ship to the countries and regions available for selection during checkout.

Shipping availability may depend on:

  • Your delivery destination;
  • The products included in your order;
  • Carrier availability;
  • Customs or import restrictions;
  • Applicable laws and regulations;
  • Package size, weight, or value.

If your destination is not available during checkout, we are currently unable to ship the selected products to that location.

Certain products may not be eligible for delivery to specific countries or regions due to carrier, customs, legal, or logistical restrictions.

Order Processing

Orders are processed after payment has been successfully authorized and the order information has been verified.

The applicable processing estimate may be displayed on the product page, during checkout, or in your order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may take longer during:

  • Public holidays;
  • Promotional periods;
  • High-volume sales events;
  • Product launches;
  • Inventory checks;
  • Payment or fraud reviews;
  • Address verification;
  • Unexpected operational disruptions.

If a significant processing delay affects your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Please note that order processing time is separate from shipping transit time.

Shipping Rates

Available shipping methods and shipping charges are displayed during checkout before you complete your purchase.

Shipping rates may be based on factors including:

  • Delivery destination;
  • Package weight and dimensions;
  • Order value;
  • Selected delivery service;
  • Carrier rates;
  • Applicable promotions.

Where free shipping is offered, it may be subject to minimum purchase requirements, product restrictions, destination restrictions, or promotional conditions.

Shipping charges already paid are generally non-refundable after an order has been shipped, except where required by applicable law or where the return results from an error by Orbistores.

Estimated Delivery Times

Estimated delivery dates or transit times may be displayed:

  • On the product page;
  • During checkout;
  • In your order confirmation;
  • In your shipping confirmation.

Delivery estimates begin after the order has been processed and transferred to the applicable shipping carrier.

All delivery dates and transit times are estimates unless we expressly state that a delivery service is guaranteed.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;
  • Customs inspections or clearance;
  • Weather conditions;
  • Public holidays;
  • Local delivery disruptions;
  • Labor disputes;
  • Natural disasters;
  • Incorrect or incomplete shipping information;
  • High seasonal shipping volume;
  • Government restrictions;
  • Other unexpected events.

Orbistores is not responsible for carrier or customs delays outside our reasonable control. However, we will make reasonable efforts to help customers obtain available tracking or delivery information.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may require some time to update after the shipping confirmation is issued. A tracking number may initially show no movement while the package is being transferred or scanned by the carrier.

Customers are responsible for monitoring available tracking information and ensuring that someone can receive the package when necessary.

If your tracking information has not updated for an extended period, please contact us at jiyfopfdz@outlook.com and include your order number.

Multiple Packages

Orders containing multiple products may be fulfilled from different facilities or shipped in separate packages.

As a result:

  • Products from the same order may arrive on different dates;
  • You may receive more than one shipping confirmation;
  • Each package may have a separate tracking number.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless an additional service was separately requested and approved.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State or province;
  • Postal or ZIP code;
  • Country;
  • Telephone number.

Orbistores is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Address Changes

If you need to change your shipping address, contact us as soon as possible at jiyfopfdz@outlook.com.

We cannot guarantee that an address can be changed after an order has been submitted, processed, or shipped.

Once a package has been transferred to the carrier, we may be unable to redirect it. Any available redirection service may be subject to carrier approval and additional fees.

Failed Delivery, Refused Packages, and Unclaimed Orders

A package may be returned to us or to a fulfillment provider if:

  • The shipping address is incorrect or incomplete;
  • Delivery is attempted but unsuccessful;
  • The recipient refuses the package;
  • The package is not collected from the carrier or pickup location;
  • The carrier cannot access the delivery location.

If an order is returned for one of these reasons, the customer may be responsible for:

  • Return shipping charges;
  • Carrier handling fees;
  • Customs or import charges;
  • Reshipping costs.

Where permitted by applicable law, these costs may be deducted from an available refund.

Original shipping charges are generally non-refundable in these circumstances.

Customs, Duties, and Import Taxes

International orders may be subject to:

  • Import duties;
  • Customs charges;
  • Taxes;
  • Brokerage fees;
  • Carrier handling fees;
  • Other charges imposed by the destination country or region.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs policies vary by country. Customers are responsible for checking the import rules and possible charges that apply to their destination before placing an order.

We cannot control customs inspections, customs processing times, or charges imposed by government authorities or shipping carriers.

Refusing a package because of customs duties or import fees does not automatically qualify the order for a full refund.

Any non-refundable charges or return costs may be deducted from the refund where permitted by applicable law.

Lost Packages

If tracking shows that a package is still in transit but appears significantly delayed, please contact us so that we can review the available tracking information.

In some cases, we may need to open an investigation with the shipping carrier. Carrier investigations and claims may require additional processing time.

If tracking shows that the package was delivered but you cannot locate it, please:

  • Check around the delivery location;
  • Ask household members or neighbors;
  • Check with building management or reception;
  • Contact the shipping carrier;
  • Confirm that the shipping address on the order is correct.

After completing these checks, contact us at jiyfopfdz@outlook.com with your order number and the relevant details.

A carrier delivery scan does not automatically guarantee that a replacement or refund will be issued.

Each case will be reviewed based on the available tracking information, carrier findings, delivery records, circumstances of the order, and applicable law.

Damaged Packages or Incorrect Items

Please inspect your order as soon as it is delivered.

If your package or product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at:

jiyfopfdz@outlook.com

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs or videos of the product;
  • Photographs of the shipping package and label;
  • Any other information reasonably required to review the issue.

Please keep the item and all original packaging until your request has been reviewed.

Depending on the circumstances, an approved claim may be resolved through:

  • A replacement;
  • A partial refund;
  • A full refund;
  • Another appropriate solution.

Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible at jiyfopfdz@outlook.com.

We cannot guarantee that an order can be changed or canceled after it has been placed.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

After delivery, the order will be subject to our Return and Refund Policy.

Delivery Delays

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Orbistores is not responsible for delays caused by events outside our reasonable control, including:

  • Carrier disruptions;
  • Customs delays;
  • Severe weather;
  • Natural disasters;
  • Public emergencies;
  • Labor disputes;
  • Transportation interruptions;
  • Government actions.

A shipping delay alone does not automatically qualify an order for a refund while the package remains in transit.

We will review delayed orders individually and provide available carrier information where reasonably possible.

Risk of Loss

Risk of loss or damage may transfer in accordance with applicable law and the shipping terms associated with the order.

Nothing in this Shipping Policy limits any mandatory rights or protections available to customers under applicable consumer-protection laws.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • Our shipping methods;
  • Shipping carriers;
  • Fulfillment arrangements;
  • Business operations;
  • Legal obligations;
  • Other operational requirements.

The revised policy will be posted on our website with an updated “Last updated” date.

Changes will not affect rights that cannot legally be limited or excluded.

Contact Information

For questions regarding shipping, tracking, delivery, orders, returns, refunds, or other customer-service matters, please contact us:

Store name: Orbistores
Legal business name: Vireo Tech Solutions LLC
Website: orbistores.com
Customer service email: jiyfopfdz@outlook.com

When contacting us about an existing order, please include your order number and the email address used when placing the order. This will help us locate your order and respond more efficiently