Refund policy
Last updated: July 22, 2026
This Return and Refund Policy applies to purchases made through Orbistores, operated by Vireo Tech Solutions LLC, at orbistores.com.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition in which you received it;
- Be unworn, unused, and undamaged;
- Include all original tags and accessories;
- Be returned in its original packaging; and
- Include a receipt or other proof of purchase.
Items showing signs of use, damage, alteration, washing, or improper handling may not be eligible for return or refund.
How to Request a Return
To request a return, please contact us at:
Email: jiyfopfdz@outlook.com
Please include:
- Your full name;
- Your order number;
- The email address used to place the order;
- The item you wish to return;
- The reason for the return; and
- Photos or videos if the item is damaged, defective, incomplete, or incorrect.
If your return request is accepted, we will provide return instructions and information explaining how and where to send your package. A return shipping label may be provided where applicable.
Items sent back without first requesting and receiving return authorization will not be accepted.
For any return-related questions, please contact us at jiyfopfdz@outlook.com.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless the item received is damaged, defective, incomplete, or incorrect.
Original shipping charges are generally non-refundable, except where required by applicable law or where the return results from an error by Orbistores.
We recommend using a trackable shipping service and keeping your shipping receipt. Orbistores is not responsible for returned packages that are lost, delayed, or damaged during return transit.
Damages and Issues
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if your item is:
- Damaged;
- Defective;
- Incomplete;
- Different from what you ordered; or
- Otherwise affected by an order fulfillment error.
Please provide your order number and clear photographs or videos showing the issue so that we can evaluate the claim and provide an appropriate solution.
Please retain the item and all original packaging until your request has been reviewed.
Depending on the circumstances, an approved claim may be resolved through:
- A replacement;
- A partial refund;
- A full refund; or
- Another appropriate solution.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants;
- Customized, personalized, or made-to-order products;
- Opened or used personal-care, beauty, hygiene, or health-related products;
- Undergarments or intimate goods after opening;
- Hazardous materials;
- Flammable liquids or gases;
- Gift cards;
- Digital products or downloadable content after delivery or access;
- Items clearly marked as final sale.
Please contact us at jiyfopfdz@outlook.com if you have questions about whether a specific item is eligible for return.
Nothing in this section limits any rights available under applicable consumer-protection laws.
Sale Items
Regular promotional or discounted items may be eligible for return unless the product page clearly states that the item is Final Sale.
Items clearly marked as Final Sale cannot be returned or exchanged, except where they arrive damaged, defective, incomplete, incorrect, or where required by applicable law.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different item, color, or size is to return the original item. Once the return has been approved, you may place a separate order for the replacement item.
Order Cancellations
Orders may only be canceled before they enter processing or shipment.
To request a cancellation, contact us as soon as possible at jiyfopfdz@outlook.com.
We cannot guarantee that a cancellation request can be completed after an order has been submitted.
Once an order has been processed or shipped, it must be handled according to the return procedure described in this policy.
European Union 14-Day Cooling-Off Period
Notwithstanding the terms above, if an order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
The returned item must be in the same condition in which it was received, unworn or unused, with tags, and in its original packaging. You must also provide a receipt or other proof of purchase.
Exceptions permitted under applicable law may apply to:
- Personalized products;
- Perishable goods;
- Opened sealed hygiene products;
- Digital content;
- Other excluded categories.
Refunds
We will notify you after we receive and inspect your returned item and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund.
Refunds can generally only be issued to the original payment method used for the purchase, unless otherwise required by applicable law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because the customer provided an incorrect or incomplete delivery address, any return shipping costs, carrier fees, customs charges, or other non-recoverable expenses may be deducted from the refund where permitted by applicable law.
Original shipping charges may also be non-refundable.
Contact Information
For questions regarding returns, refunds, exchanges, damaged items, cancellations, or this policy, please contact:
Store name: Orbistores
Legal business name: Vireo Tech Solutions LLC
Website: orbistores.com
Customer service email: jiyfopfdz@outlook.com